Who we are
Electric Sky Visuals (“Electric Sky Visuals,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, interact with our advertisements, communicate with us, or use our video production and marketing services.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Business name, job title, or professional information
- Details about your video production, content marketing, speaking, advertising, or business needs
- Information submitted through Facebook or Instagram Instant Forms
- Appointment and scheduling information
- Messages, emails, call details, and other communications with us
- Payment and billing information when you purchase services
- Any other information you choose to provide
We may also automatically collect certain technical information when you visit our website, such as:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring pages
- Pages viewed
- Date and time of access
- Website interactions
- Cookie and analytics data
- Advertising attribution data
2. How We Collect Information
We may collect information through:
- Our website
- Contact and inquiry forms
- Facebook and Instagram advertisements and Instant Forms
- Email, telephone, and SMS communications
- Consultation and appointment-booking forms
- Client onboarding documents
- Contracts, invoices, and payment systems
- Customer relationship management platforms
- Cookies, pixels, and analytics technologies
- Social-media platforms and advertising services
3. How We Use Information
We may use information to:
- Respond to inquiries
- Evaluate whether our services are appropriate for a prospective client
- Provide video production, photography, editing, content strategy, advertising, and related services
- Schedule consultations, shoots, meetings, and appointments
- Send inquiry confirmations and service-related communications
- Prepare proposals, contracts, invoices, and project materials
- Manage client relationships and projects
- Improve our website, advertisements, offers, and services
- Measure marketing and advertising performance
- Prevent fraud, misuse, or security incidents
- Comply with legal and contractual obligations
- Send marketing communications when permitted by law and when appropriate consent has been provided
4. Email Communications
When you submit an inquiry or conduct business with us, we may email you about:
- Your inquiry
- Requested services
- Consultations or appointments
- Proposals and projects
- Administrative or transactional matters
- Relevant services and marketing communications, where permitted
You may unsubscribe from marketing emails by using the unsubscribe link included in the message. We may still send non-promotional communications relating to an active inquiry, transaction, contract, or project.
5. SMS and Text Messaging
When you separately and affirmatively consent to receive text messages, Electric Sky Visuals may send SMS or MMS messages regarding:
- Your inquiry
- Requested services
- Scheduling and appointment updates
- Follow-up questions
- Project or account communications
- Occasional promotional messages, when you have separately consented to marketing texts
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. You may reply HELP for assistance or contact us using the information listed below.
Consent to receive SMS messages is not a condition of purchasing services.
6. Mobile Information and SMS Consent Data
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text-message originator opt-in data and consent will not be shared with any third parties, except service providers that support the delivery and operation of our messaging program as necessary to provide the requested communications.
We may use service providers such as telecommunications carriers, messaging platforms, and customer relationship management providers to transmit and manage messages on our behalf. These providers are permitted to use the information only as needed to perform services for us or as required by law.
7. How We Disclose Information
We may disclose information to service providers that help us operate our business, such as:
- Website-hosting providers
- Customer relationship management platforms
- Email and SMS providers
- Advertising and analytics platforms
- Cloud-storage providers
- Payment processors
- Scheduling and calendar platforms
- Contractors and production professionals
- Accountants, attorneys, insurers, and professional advisers
We may also disclose information:
- To comply with applicable laws, regulations, subpoenas, or legal processes
- To protect our rights, property, clients, personnel, or the public
- To investigate fraud, abuse, security threats, or violations
- In connection with a merger, acquisition, financing, sale, or transfer of business assets
- With your authorization or at your direction
We do not sell mobile opt-in information or SMS consent data.
8. Meta, Google, and Advertising Technologies
We may use services provided by Meta, Google, and other advertising or analytics companies. These technologies may collect information about website activity and advertisement interactions to:
- Measure campaign performance
- Attribute inquiries and conversions
- Build advertising audiences
- Improve advertising relevance
- Understand how visitors use our website
These third parties process information under their own privacy policies and terms.
You may adjust advertising preferences through the applicable platform settings and may restrict cookies through your browser settings.
9. Cookies
Our website may use cookies, pixels, tags, and similar technologies. Cookies may help us:
- Operate website functions
- Remember preferences
- Understand website usage
- Improve performance
- Measure advertising results
- Deliver or evaluate relevant advertising
You can configure your browser to refuse or delete cookies. Some website functions may not operate correctly after cookies are disabled.
10. Data Retention
We retain information for as long as reasonably necessary to:
- Respond to inquiries
- Provide services
- Maintain business and financial records
- Fulfill contracts
- Resolve disputes
- Enforce agreements
- Meet legal, tax, accounting, and regulatory requirements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no website, storage system, transmission method, or electronic communication can be guaranteed to be completely secure.
12. Your Privacy Choices
Depending on your location and applicable law, you may have the right to request:
- Access to personal information
- Correction of inaccurate information
- Deletion of certain information
- Information about how data is collected or disclosed
- Withdrawal of consent
- Opt-out from certain marketing communications
To submit a request, contact us using the details below. We may need to verify your identity before fulfilling the request.
13. California Privacy Notice
California residents may have privacy rights under applicable California law. Depending on the circumstances and whether legal thresholds apply, these may include rights to know, access, correct, delete, or limit certain uses of personal information.
Electric Sky Visuals does not sell mobile opt-in information or SMS consent data.
To make a privacy request, email us at electricskyvisuals@gmail.com with the subject line California Privacy Request.
14. Children’s Privacy
Our website and services are intended for business and professional audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
15. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective when the revised policy is posted with an updated “Last updated” date.
17. Contact Us
For questions or privacy requests, contact:
Electric Sky Visuals
Jacob Alvarado, Founder
Email: electricskyvisuals@gmail.com
Phone: 559-269-2732
Mailing address: 1812 W Burbank Blvd #5981
Burbank, CA 91506
Website: https://electricskyvisuals.com